FAQs
Need help?
Before you get in touch, have a browse through our FAQs below to see if we’ve answered your query:
FAQs
Where are you guys based?
Our HQ and warehouse are based within the UK. More info regarding Seventh’s public info is detailed within our Terms and Conditions page. To hear our story check out our About page.
I’ve ordered - but where is it?
We get it, you’re buzzing for your Seventh piece. Don’t worry, you’ll get your tracking info once your order has been dispatched from our warehouse, which will update along the path it takes between our warehouse and your delivery address.
If you have any queries regarding the shipment of your parcel, we recommend contacting the appropriate courier directly with your tracking and address information.
For further enquiries regarding your order shipment, you can get in touch with us directly via email: orders@seventhstores.com.
You can also check our Shipping page for approx timescales so you know when to watch out for the postman.
Will I be charged any customs fees?
No. Duties and import taxes are all handled at checkout, so there is nothing extra to pay when your order arrives.
UK and EU: prices include VAT and any duties.
United States and Canada: duties are covered by us. Any sales tax is shown at checkout.
All other countries: any duties and import taxes are either included in the price or shown as a separate line at checkout before you pay.
The total you pay at checkout is the final price. If a courier ever asks you for a customs payment, please don't pay it and contact us at orders@seventhstores.com.
What payment methods do you accept?
UK orders: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, Klarna and Clearpay.
International orders: Visa, Mastercard and American Express, plus options such as PayPal and Klarna depending on your country. The options available to you are shown at checkout.
Your payment details are handled by our secure payment partners and are never stored by Seventh.
What are your shipping rates?
Our shipping rates and lengths are determined individually depending on the country you are ordering to. For estimates on prices and times for delivery please see our shipping page.
When will you restock?
This is one of our most asked questions - If you’ve got your eye on an item you can sign up to be notified when it’s back in stock. Click on the size you would like within the product page and click the ‘Notify Me When Available’ button. We’ll email you as soon as the size and product you’ve selected is restocked.
FYI - we order limited quantities for every style and only occasionally restock products, so if there’s something you love we recommend snapping it up before it’s too late. We also recommend signing up for our newsletter where we let our subscribers know first hand about our latest drops and restocks.
I have an issue with my order
We’re so sorry to hear that - please get in touch with our customer service team via email: orders@seventhstores.com. A member of the team will look to resolve any issues directly with yourself.
Can I cancel my order?
Email orders@seventhstores.com as soon as you can. If your order hasn't been dispatched we'll cancel it and refund you in full. If it has already left us, you can return it under our returns policy below.
Can I return my order?
Yes. You can return or exchange any item within 14 working days of the day you receive it, for any reason, including sale and discounted items. Items need to be unworn, with tags attached and in the original packaging. Full instructions are on our Exchanges and Returns page; to get started, email us at orders@seventhstores.com with your order number.
Do you guys do free returns?
Not at the moment: return postage is paid by you unless the item is faulty or not as described. Exchanges are sent back out to you free of charge. We recommend sending returns via an insured, tracked service and keeping your proof of postage.
I have received a faulty item(s)
All our goods are quality checked and packed with care, however if your goods are faulty or do not meet the description given on the site, we will cover the return postage and offer a replacement, repair or full refund.
Please email our customer service team: orders@seventhstores.com before returning to advise them of the issue. We’ll need to see some photos of the issue to assess the damage prior to returning back to us. When returning a faulty item, please include this as the reason and highlight the specific fault within your returns form.
My order has been canceled - how come?
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items.
Where’s my refund?
Once your returned order is received safe and sound at our warehouse and is checked over, we’ll then process your refund within 14 days. You’ll then automatically get an email letting you know we’ve refunded you, however please be aware that this can take up to 7-10 days approx for your payment provider to issue the amount back to your account.
If you have any concerns regarding the whereabouts of your refund, we advise contacting your bank or payment provider directly to get an update on the refund progress.