Exchange & Returns
Returns and exchanges
You can return or exchange any item within 14 working days of the day you receive your order, for any reason. This applies to full-price, sale and discounted items alike, and to pre-orders from the day they arrive.
Items must be unworn and unwashed, in resellable condition, with all tags attached and in the original packaging. We inspect every return when it reaches our fulfilment centre; if an item shows signs of wear, damage or marks, we may send it back to you or reduce the refund to reflect its reduced value.
How to return
Email orders@seventhstores.com with your order number and the item(s) you'd like to return or exchange, and we'll send you instructions and the returns address. Please tell us within 14 working days of delivery; you then have a further 14 days to send the item back.
Return postage is paid by you unless the item is faulty or not as described. The parcel is your responsibility until it reaches us, so please use a tracked and insured service and keep your proof of postage.
If you are returning from outside the UK, please follow the instructions we email you and mark the parcel as "returned goods" so it isn't held at customs. Any customs charges caused by a return that isn't declared this way will be deducted from your refund.
Exchanges
Exchanges are for a different size or colour of the same item, subject to stock. We send the replacement out free of charge once your return has been received and checked. If the size you want has sold out, we'll refund you instead.
Refunds
Once your return arrives and has been checked, we'll refund the price you paid for the item to your original payment method within 14 days. Original delivery charges are refunded if you return the whole order within the 14-working-day period; they are not refunded for partial returns. Your bank or payment provider may take a further 5 to 10 working days to show the money in your account.
Cancelling an order
If you change your mind straight after ordering, email orders@seventhstores.com as soon as you can. If the order hasn't been dispatched yet we'll cancel it and refund you in full. Once it has been dispatched, simply return it under the policy above.
Faulty or incorrect items
If something arrives faulty, damaged or not as described, email orders@seventhstores.com with your order number and photos before sending it back. We'll cover the return postage and offer a replacement, repair or full refund. Under the Consumer Rights Act 2015 you're entitled to a full refund for a faulty item reported within 30 days of delivery, and to a repair or replacement after that.
None of the above affects your statutory rights.