Terms & Conditions
General
The following terms and conditions apply to all orders placed by the customer ("you") with Seventh Stores Ltd ("Seventh", "us" or "we") at the Seventh website or mobile website (together, "seventhstores.com").
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on seventhstores.com at the time you place your order.
By using seventhstores.com and/or placing an order, you agree to be bound by the terms and conditions set out here (the "Terms"). Please make sure you have read and understood the Terms before placing your order.
About us
We are Seventh Stores Ltd, registered in England and Wales under company number 10719861. Our registered office is 60 Tottenham Court Road, Suite 2586a, London W1T 2EW. Our studio and returns address is 8-12 Creekside, Studio GH2, London SE8 3DX. VAT registration number GB317073127. Email: orders@seventhstores.com.
The customer
To shop at seventhstores.com you must be at least 16 years old, have a payment method we accept (see checkout for our current payment providers) and be authorised to use that payment method (for example, it is in your name). If any of these requirements are not met, we reserve the right to cancel the order.
Ownership of rights
Any use of seventhstores.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Seventh.
Product availability
The inclusion of any products or services on seventhstores.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
To keep the site running well for everyone, you agree not to: (i) post, transmit, redistribute, upload or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes with or inhibits any other user from using or enjoying seventhstores.com, or which impacts the security of the site; or (iii) employ any engine, software, tool, agent, script or other device or mechanism (including spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to bar access to the site and close the account of any user who violates these Terms.
Delivery
Seventh reserves the right to restrict delivery to certain areas at certain times of the year, for example where adverse weather hinders delivery.
We aim to dispatch orders within 1-2 working days, in the order in which they are placed, and to deliver in line with the delivery option you select. Delivery may occasionally take longer due to events outside our control. If delivery takes more than 30 days, you may cancel your order for a full refund.
Before you place your order you will be shown the delivery options and costs. Once you have placed your order you will receive an email confirmation, and a further email with tracking once it has been dispatched. Full delivery information is on our Shipping page.
If your order does not arrive by the expected date, please contact us at orders@seventhstores.com.
Prices and delivery charges
Prices shown to UK customers include VAT. For customers outside the UK, prices and any duties and taxes are shown in your local currency, and the total shown at checkout is the final amount you pay; there is nothing further to pay on delivery. Delivery charges are shown at checkout before you pay. If we have to send your order in more than one parcel, there is no additional charge for the extra deliveries. Prices in store and online may vary.
Cancelling an order
If you change your mind after ordering, email orders@seventhstores.com as soon as possible. If your order has not yet been dispatched we will cancel it and refund you in full. If it has already been dispatched, you can return it under our Returns and Exchanges policy below.
Sales and discounts
Sale, promotional and discounted items can be returned or exchanged on the same terms as full-price items. Once a product has been purchased at a given price, we are unable to apply later price reductions to that purchase. Only one discount code can be used per order, and discount codes cannot be applied to orders already placed. If you have a problem with a discount code, please get in touch.
Product
We make every effort to display our products and their colours as accurately as possible. The colours you see will depend on your screen, and studio lighting can cause small variations between images and the product. Because we dye and manufacture in small runs to avoid waste, there may be slight variations in colour between batches.
If you believe an item has a manufacturing fault, please contact us at orders@seventhstores.com with photos. Under the Consumer Rights Act 2015 you are entitled to a full refund for a faulty item reported within 30 days of delivery, and to a repair or replacement after that. Fair wear and tear, or damage caused after delivery, is not a fault.
Ordering
Once you have placed your order you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know as soon as possible and refund any payment already taken using the same payment method. Occasionally we may cancel an order or part of an order, for example where an item is unavailable, we cannot ship to the address provided, we cannot process the payment, a duplicate order was placed, or we suspect fraud. You will receive an email explaining the reason and will not be charged for cancelled items.
Returns and exchanges
You can return or exchange any item within 14 working days of the day you receive your order, for any reason. Items must be unworn and unwashed, in resellable condition, with tags attached and in the original packaging. Return postage is paid by you unless the item is faulty or not as described; exchanges are sent out free of charge. Refunds are made to your original payment method within 14 days of us receiving your return. Full details, including how to return from outside the UK, are on our Exchanges and Returns page.
None of these Terms affects your statutory rights.
Governing law
These Terms are governed by the laws of England and Wales. If you are a consumer, you also benefit from any mandatory provisions of the law of the country in which you live.